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Web Scripts :: Java :: JSP and Servlets :: Customer Support
1.
AP Helpdesk system
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The angrypig helpdesk is an efficient helpdesk system with call routing and notification which supports, in a production environment, some very large US based companies and is used, for application support, by a European government It has a role based structure with an inbuilt administration module and different data views / capabilities based on user roles. The system is in daily use in a production environment and has over 15,000 entries in one instance alone. The setup is straightforward and the documentation detailing the basic features is included on the website. The software runs on Linux but should be portable to windows due to JSP portability. If anyone runs it on windows I'd be interested to know this. Customisation of the look & feel is CSS and easily implemented.
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Category: Java :: JSP and Servlets :: Customer Support
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3.
Bankoi Web HelpDesk Software
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Bankoi Helpdesk Software is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.
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Category: Java :: JSP and Servlets :: Customer Support
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4.
eHelpDesk
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eHelpDesk is designed for the enterprise, designed for external or internal customer support needs as well as for call/bug tracking. It will provide a support organization with a systematic, professional, automated and easy to use system for problems, requests, issues, bugs, notes, procedures and resolutions. It features: Internal Help Desk, External Customer Support, Action Request, Call/Problem Tracking including using Notification, Change Management, Contact Management, Development/Bug Tracking, Integrated to FAQ and Forum, Asset and Inventory Management, and For tracking billable requests.
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Category: Java :: JSP and Servlets :: Customer Support
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